frequently asked Questions
BOL Sitting Balls
There are two main criteria that should be considered:
1. The body size
2. The area of application
1. Height
We offer 3 ball sizes for the following body sizes:
BOL 55: about 130-155cm
BOL 65: Approx. 155-180cm
BOL 75: Approx. 180-200cm
Here you can select the ball size that generally suits your height. Tip: Especially in the border areas between two ball sizes, i.e. approx. 152-157 cm and 178-182 cm, you should rather choose the smaller size if you want to sit comfortably and comfortably, or choose the larger model if you want to sit sporty.
2. Area of application
If you only want to use the ball for free sitting or training, you can select the size according to point. However, if you want to use your BOL to work in the office, the location is also an important decision criterion. For ball sizes 55 and 75 you should use a height-adjustable desk, otherwise there will be no comfortable, ergonomic seat, you will be sitting too high or too low. For standard tables with a height of approx. 72-76cm you should always use a VLUV 65, even if you are shorter or taller.
Alternatively, just look here, where you will find our size finder .
A high-quality double-action hand pump is supplied with each BOL. But you can also connect a bicycle pump.
First of all, you should check whether you have received the correct product components.
1. To determine if you received the correct outer case, please measure the diameter of the round top or bottom:
20-21 cm Ø: 65 cm BOL
25-26 cm Ø: 75 cm BOL
2. To determine if you received the correct inner ball, please weigh it:
800-900g: 55cm inner ball
1000-1100g: 65cm inner ball
1200-1300g: 75cm inner ball
The size of the inner ball is also noted on the imprint on the valve of most inner balls.
If the inner ball is the right size, you can inflate it to the size of the outer shell without hesitation. The material, a very flexible, burst-proof PVC, is extremely adaptable and, as already mentioned, can be inflated much larger without hesitation, but at least up to the size of the ball cover. Of course, as described, you need a good pump that can generate the appropriate pressure. This comes with the ball.
The inner ball can be a bit hard at first, especially in cold weather, but the material will stretch and soften over the course of about 2 hours. In most cases, after 24 hours of full inflation, you can also let some air out again, which also makes the ball softer.
Take your time, it may take a few minutes. For a BOL 65 you need about 6 minutes, for a 75 BOL about 10 minutes. Our advice is to inflate your BOL in stages, without haste or stress.
A slight loss of air over a period of 6-12 months is normal, just pump a little with the enclosed hand pump. If your VLUV loses pressure faster, please check first:
1. Room temperature stable? If the room temperature drops by around 2-3 degrees Celsius, the decreasing internal pressure can mean that you have to inflate the ball further.
2. Sealing plug firmly pushed in? Please check whether the sealing plug has been pressed in firmly and flush.
If neither of the two points applies, please first replace the sealing plug with the spare plug that came with the set and check whether the ball is still losing air. If you still notice a loss of pressure, please contact us via our contact form , we will of course help you immediately.
The fabric covers VLUV STOV , SOVA , VARM , VEGA , VLIP and LEIV can be machine washed at 30 degrees without hesitation. To do this, you need to deflate and wash the case. If there is only a small stain to be removed, you can also remove the entire ball, e.g. B. Clean in the shower with soap and lukewarm water and then dry the ball/cushion in the sun or on the heater. Nothing can go moldy because the inner ball is a closed rubber ball.
The sleeves of the VEEL model can be gently rubbed with a damp cloth.
The sleeves of the VELT model can be gently rinsed with cold water or dry cleaned.
Yes, using a VLUV sitting ball can have a relaxing and calming effect during and after pregnancy. However, we always recommend taking your seat with caution and, if possible, having someone else help you in the last weeks of pregnancy to avoid accidents.
You can reorder accessories and spare parts directly here .
For warranty reasons, we always have to sell the entire product, so we don't just offer the fabric sleeve/cover alone. Because we can only guarantee the safety of the product if you use our quality-tested inner ball.
An exception is if you already own our VLUV inner ball. Just write us an email or contact us in the chat.
Try to relieve the ball's internal pressure by placing the ball in a cooler room, such as a room. B. basement or garage, for about 3-4 hours. After that, the internal pressure should be reduced enough for you to be able to reach and open the closure.
The zipper cannot be closed.
Normally your BOL is full before the zipper can no longer be closed. Please release some air and try zipping up again. Tip: press the inner ball in front of the slider with your thumb to make it easier to close.
We manufacture our BOL seating balls so that you can achieve the ideal sitting height possible. Of course you don't sit 60-65cm high on a BOL with 60-65cm. Depending on the air pressure and weight load, you sink approx. 10-15cm and thus reach an acceptable sitting height by increasing or decreasing the air pressure in the ball accordingly.
PIL&PED and PED balance cushions
The 36cm wide PIL&PED seat cushion is more suitable for narrow stools and benches and is more recommended for people with narrower hips. For office chairs, free sitting, more comfort and a wider hip width, we recommend the 40 cm wide PIL&PED.
For warranty reasons, we always have to sell the entire product, so we don't just sell the fabric cover/pillowcase/case alone. Because we can only guarantee the safety of the product when using our quality-tested inner cushion.
An exception is if you already own our VLUV inner ball. Just write us an email or contact us in the chat.
We only use high quality upholstery fabrics. However, the fabrics are different in their density, composition and weave, which leads to different prices for the products.
The PIL&PED balance cushion and the PED balance cushion are already filled with air at the factory. With the enclosed hand pump you can bring in more air or let air out at any time.
UPP GROUND WEIGHT
The UPP ground weight is suitable for all 60-65cm BOL sit balls.
The bottom weight is a disc weighing approximately 800g which you zip through the cover and then slide down to the bottom of the ball case. The weight acts like a "standing man". For installation, about 30% of the air must be deflated from the inner shell, then the weight is inserted into the shell, and then the inner ball is pumped up again. The pane is then clamped against the outer shell by the air pressure and thereby fixed.
Order
We work with the two best shipping service providers in Germany and Europe, DHL and DPD. Depending on the day and time you ordered, it will be shipped the same day or the next working day. The delivery time is usually 1-2 working days within Germany and 3-4 working days in neighboring European countries. Other countries in Europe and for the rest of the world can be expected with 1 week delivery time.
Only products that are in stock can be selected. If the product is not in stock, we can inform you as soon as your desired product is available again.
payment
We offer you extensive payment options:
- Credit card (VISA, MasterCard, American Express)
- PayPal
- Prepayment via bank transfer
- Klarna invoice
- Apple Pay, Google Pay
- Payment on site (Germany)
Don't worry, we only confirm paid orders. If a payment process is not successfully completed, we will contact you and you can pay later. If you do not want this, we will of course cancel the order.
We ask companies in the European currency area that have a sales tax identification number to submit their order by email to info@vluv.de. In this shop, no VAT exemption is possible in this case.
Shipment
Orders with delivery to Germany
All orders with delivery within Germany are free of shipping costs.
Orders with delivery to other EU Schengen countries
Shipping costs apply to orders up to €499.99. These will be displayed in good time in the checkout. For orders from €500,- we cover the shipping costs.
Orders with delivery to other European countries (not Schengen) and third countries
Weight-based shipping charges apply to all orders. These will be displayed in good time in the checkout.
Normally we ship all products packed as small as possible. BOL seat balls, for example, are shipped flat when not inflated. However, you have the option to choose shipping by us in inflated condition as an additional service (for an extra charge).
We work with the two best shipping companies in Germany and Europe, DHL and DPD. Depending on the day and time you ordered, the shipment will be made the same day or the next business day. The delivery time is usually 1-2 business days within Germany and 3-4 business days to neighboring European countries. Other European countries and for the rest of the world you can expect 1-3 weeks delivery time.
return
You have a comfortable 30 days from the delivery of the order. Until then, you can take your time to contact us to withdraw your consent.
Orders with delivery to Germany
Return shipping is free. We will send you a return label and an accompanying document, which you must print out.
Orders with delivery to other EU Schengen countries and worldwide
The cost of return shipping must be borne by the buyer. We will send you an accompanying document, which you should fill out and enclose.
Please contact us by email at service@vluv.de and we will arrange everything.
You must note that the condition of the goods must be perfect, clean and complete, including all accessories and packaging. We have to calculate any damage or missing parts. Please use our original packaging for the return shipment.
We will refund you the amount after the goods have been received and checked in the same way you paid.
Please contact us first at service@vluv.de and we will then arrange everything else.
Instructions & explanatory videos